The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.
In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes.
The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the eleven ISSA Technical Commissions and the ISSA Good Practice Awards. Winners of the Good Practice Awards are identified in this database with a symbol (
).
While every effort is made to ensure accuracy, the ISSA declines liability for any inaccuracy, omission or other error in the data contained in the good practice descriptions.
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In its effort for more cooperation, the supreme council of the Gulf Cooperation Council (GCC) States foresaw the need for social tranquility for the council state citizens working outside their home states. Therefore, a working group of specialists was formed from the social security agencies, as well as from the Executive Office of the Council of Ministers of Labor and Social Affairs of the Council States. Read more |
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NSSF adopted the application of Performance Contracts in the management of its affairs in June 2005. A Performance Contract is a tool for measuring performance against negotiated targets. Read more |
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The National Social Security Fund introduced the DAMANCOM web portal to provide better quality service and to reduce the delays between the declaration of salaries by enterprises and the payment of contributions.
Administration and management, Compliance and contribution collection, ICT as a strategic management tool
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Morocco | 2003 |
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Health policy and providing sustainable access to affordable and quality health care are some of the most important issues on current social policy agendas. For this reason, the Government of Tanzania initiated a prepayment health insurance scheme, the National Health Insurance Fund (NHIF), which started its operations in 2001.
Adequacy and quality of social security benefits and services, Health, Social security financing
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Tanzania, United Republic of | 2002 |
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Electronic service delivery channels
Previously, the National Social Security Fund (NSSF) only provided services to its members when they visited its offices. Member statements showing their contribution balances were only issued in hard copy and follow up on claims necessitated visiting the NSSF offices, which was costly and inconvenient to both the members and the NSSF.
Administration and management, Compliance and contribution collection, ICT as a strategic management tool
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Uganda | 2011 |
Africa 2011 - Competition results
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2-GPA-Africa2011.pdf 533.34 kB
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The ISSA Good Practices in Social Security Awards 2008-2010
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2-GPA-2010.pdf 525.94 kB
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