The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.
In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes.
The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the eleven ISSA Technical Commissions and the ISSA Good Practice Awards. Winners of the Good Practice Awards are identified in this database with a symbol (
).
While every effort is made to ensure accuracy, the ISSA declines liability for any inaccuracy, omission or other error in the data contained in the good practice descriptions.
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Quality management system: Service for the provision of insurance benefits
The Derrama Magisterial is an insurance institution with more than 280 members in Peru. One of our strategies concerns the implementation of a Quality Management System to promote quality institutional services for our members, based on the requirements of ISO 9001:2008.
Adequacy and quality of social security benefits and services, Governance of social security
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Peru | 2011 |
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Reforming the FNPF pension scheme
The Fiji National Provident Fund (FNPF), commenced in 1966, and is Fiji’s only national worker’s retirement savings scheme, taking mandated contributions from employees and their employers and accumulating these into a retirement fund. Read more |
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Reimbursing insured members via SMS
The National Health Insurance Fund (Caisse nationale d’assurance maladie (CNAM)) of Mauritania introduced this practice for reimbursing insured persons using the mobile phone SMS (short message system) system. Read more |
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The extension of social security coverage to informal labour: Thailand’s experience
The Social Security Office (SSO) initially launched the voluntary social security system in 1994 but it was evident it was not attractive as there were only 40 insured persons as of 30 April 2011. Read more |
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The Family Doctor Plan
As part of its efforts to improve the adequacy and quality of health-care services, the Social Security Organization (SSO) introduced its Family Doctor Plan in 2011.
Adequacy and quality of social security benefits and services, Health
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Iran, Islamic Republic of | 2011 |
Americas 2012 - Competition results
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2-GPA-Americas2012.pdf 494.75 kB
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Asia and the Pacific 2012 - Competition results
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2-GPA-Asia-Pacific2012.pdf 496.63 kB
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Africa 2011 - Competition results
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2-GPA-Africa2011.pdf 533.34 kB
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The ISSA Good Practices in Social Security Awards 2008-2010
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2-GPA-2010.pdf 525.94 kB
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