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Good Practices in Social Security Database
The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.
In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes.
The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the eleven ISSA Technical Commissions and the ISSA Good Practice Awards. Winners of the Good Practice Awards are identified in this database with a symbol (
).
While every effort is made to ensure accuracy, the ISSA declines liability for any inaccuracy, omission or other error in the data contained in the good practice descriptions.
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Search Results (172)
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Turn around time on benefits processing
The National Social Security Fund (NSSF) administers and pays qualified contributing members six types of benefits: Age, Invalidity, Survivors, Withdrawal, Exempted Employment and Emigration Grant. Read more |
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Access to social protection for community teachers
Since 1975, the Malagasy Ministry of Education has been unable to meet the need for public school teachers. Parents have thus established ad hoc associations (Fikambanan’nyRaimandrenin’ny Mpianatra (FRAM)) to recruit and pay teachers to educate their children. These community teachers are referred to as “FRAM teachers”. Read more |
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Applying the EFQM model for the purpose of evaluating the National Employment Office
The National Employment Office (Office national de l'emploi (ONEM)), the Belgian institution in charge of unemployment benefits has applied the Common Assessment Framework on four occasions to detect the institution’s strengths and weaknesses. However, the lack of external perspective was considered to be problematic. An authority which carries out a self-assessment is not protected from making “assessment mistakes” and runs the risk of missing important points. The results achieved accordingly are consequently difficult to use to improve the institution’s (internal and external) image. Read more |
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Call Centre and Customer Service Project
The idea to create a Call Centre was based on an evaluation of the current services offered to clients, studying to what extent a Call Centre was needed and estimating what the outcomes or results would be of such a project. Read more |
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Community Health Funds: Extension of the National Health Insurance Fund of Tanzania
The National Health Insurance Fund (NHIF) was established in 2001, with the basic objective of providing health insurance to civil servants. Since then, the NHIF has increased coverage by extending its membership to private, informal and semi-formal sectors. In 2009, the NHIF was mandated by the Government to manage the Community Health Funds (CHF) which were initially managed by the local authorities. The main objective of being given this task was to bring about the growth of the CHF scheme in terms of coverage, number of members and quality of health services accessible to its beneficiaries. Read more |
ISSA Good Practice Awards
Africa 2011 - Competition results
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2-GPA-Africa2011.pdf 533.34 kB
]
The ISSA Good Practices in Social Security Awards 2008-2010
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2-GPA-2010.pdf 525.94 kB
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Related News
The ISSA Good Practice Award for Asia and the Pacific
Tanzanian health insurance scheme wins ISSA Good Practice Award for Africa
ISSA,
05.12.2011 |
Press release