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Good Practices in Social Security Database
The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.
In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes.
The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the eleven ISSA Technical Commissions and the ISSA Good Practice Awards. Winners of the Good Practice Awards are identified in this database with a symbol (
).
While every effort is made to ensure accuracy, the ISSA declines liability for any inaccuracy, omission or other error in the data contained in the good practice descriptions.
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Search Results (172)
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Decentralization of corporate operations: Innovative management to increase operational efficiency
The National Health Insurance Fund (NHIF) is a compulsory scheme responsible for facilitating the provision of health services, initially to formal sector employees. Now the Law has been amended to cover workers in the public, private, informal and semi-formal sectors.
Adequacy and quality of social security benefits and services, Administration and management, Health
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Tanzania, United Republic of | 2006 |
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Design and implementation of the Integral Information System of the Social Security Institute of Guatemala
The Integral Information System of the Social Security Institute of Guatemala is being implemented with reliable and appropriate information, by means of a team that permanently accompanied progress at a local and standard level and, now obtaining indicators for the larger units, which, together, contribute 80 percent of the institutional production. Read more |
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Developing customer service
One major question of the Farmers’ Social Insurance Institution (Maatalousyrittäjien eläkelaitos (MELA)) was how to provide good, professional customer service in a cost efficient way when decreasing number of clients was scattered over a large and sparsely populated country.
Demographic changes, Governance of social security, ICT as a strategic management tool
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Finland | 2006 |
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Development of a Customer Profiling model to assist in case management and activation
Research has shown that the prevention of long-term unemployment is important from both economic and social perspectives. Long-term unemployed individuals suffer from skill erosion and encounter difficulty in re-entering employment. In the wider economy, welfare payments and lost revenue mean that long-term unemployment entails substantial financial costs. Read more |
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e-Learning Distance Learning Methodology System
The Mexican Social Security Institute (Instituto Mexicano del Seguro Social (IMSS)) has used the virtual learning platform on a number of occasion but only for isolated information events. Read more |
ISSA Good Practice Awards
Africa 2011 - Competition results
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2-GPA-Africa2011.pdf 533.34 kB
]
The ISSA Good Practices in Social Security Awards 2008-2010
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2-GPA-2010.pdf 525.94 kB
]
Related News
The ISSA Good Practice Award for Asia and the Pacific
Tanzanian health insurance scheme wins ISSA Good Practice Award for Africa
ISSA,
05.12.2011 |
Press release