The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.
In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes.
The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the eleven ISSA Technical Commissions and the ISSA Good Practice Awards. Winners of the Good Practice Awards are identified in this database with a symbol (
).
While every effort is made to ensure accuracy, the ISSA declines liability for any inaccuracy, omission or other error in the data contained in the good practice descriptions.
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Individual accounts project
As part of the implementation of its information technology master plan, the National Pension and Social Insurance Fund (Caisse nationale de retraite et de prévoyance sociale (CRNPS)) established a system to manage individual accounts with a view to improving services to insured persons and the quality of the Fund's relationships with its partners, particularly employers.
Administration and management, Compliance and contribution collection, ICT as a strategic management tool
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Tunisia | 2011 |
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Mbao Pension Plan
For a long time, the informal sector in the country had remained unreached. With only 15 per cent of the total work force covered by a registered retirement plan the Retirement Benefits Authority (RBA) had to come up with initiatives to reach out to the informal sector. Read more |
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Reimbursing insured members via SMS
The National Health Insurance Fund (Caisse nationale d’assurance maladie (CNAM)) of Mauritania introduced this practice for reimbursing insured persons using the mobile phone SMS (short message system) system. Read more |
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Administrative and operational efficiency
Web system / Finger print reader
Administration and management, Compliance and contribution collection, ICT as a strategic management tool
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Swaziland | 2010 |
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Balanced Scorecard
The National Insurance Board’s Balanced Scorecard introduced in 2010 provides management, the Board of Directors, and the Government of the Bahamas, with a summarized one-page view of performance across functional areas in financial and non-financial areas. Read more |
Africa 2011 - Competition results
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2-GPA-Africa2011.pdf 533.34 kB
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The ISSA Good Practices in Social Security Awards 2008-2010
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2-GPA-2010.pdf 525.94 kB
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