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Good Practices in Social Security Database

The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.

In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes.

The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the eleven ISSA Technical Commissions and the ISSA Good Practice Awards. Winners of the Good Practice Awards are identified in this database with a symbol (Good practice award winner ).

While every effort is made to ensure accuracy, the ISSA declines liability for any inaccuracy, omission or other error in the data contained in the good practice descriptions.

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Search Results (172)

Individual accounts project
Individual accounts project
As part of the implementation of its information technology master plan, the National Pension and Social Insurance Fund (Caisse nationale de retraite et de prévoyance sociale (CRNPS)) established a system to manage individual accounts with a view to improving services to insured persons and the quality of the Fund's relationships with its partners, particularly employers.
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Mbao Pension Plan
Mbao Pension Plan
For a long time, the informal sector in the country had remained unreached. With only 15 per cent of the total work force covered by a registered retirement plan the Retirement Benefits Authority (RBA) had to come up with initiatives to reach out to the informal sector.
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Reimbursing insured members via SMS
Reimbursing insured members via SMS
The National Health Insurance Fund (Caisse nationale d’assurance maladie (CNAM)) of Mauritania introduced this practice for reimbursing insured persons using the mobile phone SMS (short message system) system.
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Administrative and operational efficiency
Administrative and operational efficiency
Web system / Finger print reader
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Balanced Scorecard
Balanced Scorecard
The National Insurance Board’s Balanced Scorecard introduced in 2010 provides management, the Board of Directors, and the Government of the Bahamas, with a summarized one-page view of performance across functional areas in financial and non-financial areas.
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ISSA Good Practice Awards

Related News

The ISSA Good Practice Award for Asia and the Pacific
ISSA, 12.01.2012 | News
Submission deadline: 30 June 2012
Tanzanian health insurance scheme wins ISSA Good Practice Award for Africa
Video  ISSA, 05.12.2011 | Press release
The National Health Insurance Fund is the recipient of the ISSA Good Practice Award for Africa
French and German initiatives win international social security award
ISSA, 02.03.2010 | Press release
French and German social security institutions win Good Practice Award for Europe for “innovative and ambitious” projects
Jordan and Saudi Arabia win first Asia-Pacific region ISSA Award for social security good practices
ISSA, 20.10.2009 | Press release
The first Good Practice Award competition for the region attracted 19 entries from 11 organizations representing 11 countries
International award recognizes Brazil and Mexico for social security good practices
ISSA, 18.06.2009 | Press release
ISSA Good Practice Awards - Americas 2009
Kenya, Morocco awarded for good social security practices at African Forum
ISSA, 18.11.2008 | Press release
Initiatives to improve the administration of social security in Kenya and Morocco have won the first Good Practice Award for Africa

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