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Saudi Arabia
| Total population (m.): | 27.4 |
| GDP per capita (USD): | 23480 |
Good practices presented by institutions from this country
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The Unified Law of Insurance Protection Extension for the Gulf Cooperation
In its effort for more cooperation, the supreme council of the Gulf Cooperation Council (GCC) States foresaw the need for social tranquility for the council state citizens working outside their home states. Therefore, a working group of specialists was formed from the social security agencies, as well as from the Executive Office of the Council of Ministers of Labor and Social Affairs of the Council States. Read more |
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Customer Relationship Management
Customer Relationship Management "CRM" is an approach that has been adopted by the Public Pension Agency (PPA) mainly to raise the level of quality and professionalism in dealing with pensioners and beneficiaries.
Adequacy and quality of social security benefits and services, ICT as a strategic management tool
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Saudi Arabia | 2012 |
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Achieving compliance with GOSI’s rules through Nitaqat
The General Organization for Social Insurance (GOSI) formed a strong alliance with the Ministry of Labor (MOL) to initiate a national programme named Nitaqat. This programme commenced mainly to increase the rate of jobs nationalization in the country driven by the MOL. Read more |
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BOOLE System (Security File Sharing and Exchange)
The security of information and misuse of files and data is one of the most serious challenges and security threats faced by the Public Pension Agency (PPA), due to the growth of threats from technical progress, ease of communication, the diversity of security challenges for the user of files, in addition to the difficulty of applying automated security policies with the possibility of human errors, leading to a lack of protection for the exchange of files between different parties to prevent data leakage and theft. Read more |
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Implementing Enterprise Risk Management
The Public Pension Agency (PPA) faces a number of risks: behaviour of the regulator, strategic, financial, operational, project, and reputational, all of which affect the achievement of the fund’s objectives. As a result, the Board of Directors along with top management, decided to establish an Enterprise Risk Management (ERM) framework based on the Australia/New Zealand risk management standard (AS/NZ 2004: 4360) and is supported by the best elements of the Committee of Sponsoring Organizations of the Treadway Commission-Enterprise Risk Management (COSO-ERM) and ISO 31000 standard. Read more |
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