The General Organization for Social Insurance (GOSI) has a vision that puts clients first. This vision introduces the letter "e" to GOSI to be eGOSI. The letter "e" does not only stand for "electronic". GOSI sees the word "electronic" as a bridge to what "e" really stands for: efficiency and effectiveness that GOSI targets to better serve its clients. CSS is one main initiative GOSI relies on to reach its vision. With effective constituent self-services (CSS), GOSI satisfies its clients and increases service quality despite the substantial growth in transactions' volume due to businesses’ growth in Saudi Arabia.

With eGOSI strategy, GOSI provides virtual service center where clients can complete transactions electronically with ease and speed. Having clients as the focal point in this strategy, GOSI provides almost all services electronically through various electronic channels and proactively introduces new services. Serving various clients types: employers, contributors, beneficiaries, hospitals, and governments with different needs, was a CSS challenge. Beside clients’ benefits, GOSI has recognized huge gains from E–Service in terms of efficient transactions time, effective resources deployment, better customer service image, large financial gains and more timely and accurate data.